• Requisition Number: 4585
  • Department: DUKE HOSPITAL
  • Location: Durham
  • Type of Position: Regular
  • Specialty: Case Management/Utilization Review
  • Apply

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.


U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.


Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.


In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.


Occ Summary

Plan, develop, implement and assist in managing the Case Management program activities for multiple clinical service units at Duke University Hospital.


Work Performed


Plan, develop, implement and promote a program of clinical social work activities. staff. system. activities for multiple in and outpatient service units and sites. Provide leadership and management to department of multidisciplinary staff including social workers, nurses, and support Recruit, hire, orient, promote, and initiate performance partnership process and disciplinary process for all staff supervised. Coordinate and provide adequate staffing and coverage for clinical social work needs for multiple clinical service units, including substance abuse and mental health consults. Insure all units are appropriately covered on day-to-day basis. Manage on-call Provide clinical supervision to team leaders and other staff, meeting both requirements of the Department and NC Certification and Licensure Board. Supervise and coordinate administrative services associated with the management of the division. Work with management of clinical service units to participate in program planning, identifying clinical social work needs, and resolving problems. Organize activities with other departments/units to ensure efficient coordination of services. Determine fiscal requirements and assist in budget preparation for department. Monitor, verify and reconcile expenditure of budgeted funds, including the preparation of monthly variance reports. Maintain relevant statistics. Authorize expenditure of hospital funds for indigent care to include housing, travel, meals, medications as recommended by staff in the Social Work Department. Plan, coordinate and conduct staff meetings to ensure compliance with established practices and regulatory requirements, to implement new policies, and provide communication to staff, Provide teaching to staff to enhance clinical knowledge, maintain licensure and other areas. Plan, coordinate, and provide appropriate outcomes measurements for social work Provide leadership to departmental committee, participate in hospital committees and meetings, provide consultation and teaching to other Duke departmental staff and faculty. Maintain liaison with community agencies and participate in related activities. Assist Director in administrative functions and assume the duties and responsibilities of Director as needed. Perform other related duties incidental to the work described herein.


Knowledge, Skills and Abilities


Computer skills including word processing, spreadsheets and relational databases desired. Must possess excellent written and verbal communication skills, interpersonal & team building skills.


Level Characteristics




Minimum Qualifications




MSW required; Masters degree in a healthcare field




Minimum of 5 years of related experience required.  Prefer an LCSW with inpatient and outpatient experience. 


Degrees, Licensures, Certifications


Must have current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board. Requires certification as a Case Manager or Accredited Case Manager in three years. 


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Case Management/Utilization Review