- Requisition Number: 126208
- Department: DUKE HOSPITAL
- Location: Durham
- Type of Position: Regular
- Specialty: Certified Medical Assistants
- Employment Status: Full Time
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet® organization
- Nurses from each hospital are consistently recognizedeach year as North Carolina’s Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance!
The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing dir ect patient care. TheMedical Assistant, Certified performs routine admin istrative and patientcare supportive duties in a Health System medical p ractice that assistmedical and/or nursing staff in the examination and t reatment ofpatients and ensure the clinic/office runs smoothly.
Clinical responsibilities:The CMA takes medica l histories and records vital signs, explainstreatment procedures to pat ients, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nursing s taff during examination and procedures, collecting andpreparing laborato ry specimens, performing basic laboratory test in theclinic/office, taki ng electrocardiograms, removing sutures/ staples,changing sterile and no n-sterile dressings, promoting patient/familyunderstanding of the educat ional content and his/her involvement in theplan of care, and documentin g in the patient record.Other clinical support responsibilities include disposing ofcontaminated supplies, instrument processing, high level dis infectionand sterilization of medical instruments, telephoning prescript ions to apharmacy, preparing and administering medications as directed b y aphysician, and authorizing drug refills as directed. Performs othercl inical functions as delegated and supervised by the physician.Administra tive responsibilities:The CMA greets patients, answers telephones, sched ules appointments toinclude arrive appointments in MaestroCare, checkout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and files patient medical records, fills out insuranceforms, handles billing, bookkeeping to include receiving copay s andcollections on account balances; correspondence, and ordering clini caland clerical supplies and forms. Performs other administrative duties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participatein clinic committees.</p >
Knowledge, Skills and Abilities
Good customer service s kills.Work requires the ability to understand and follow oral and writte ninstructions generally acquired through a high school education andmedi cal assistant programming.Heavy lifting and the ability to transport str etcher and wheelchairpatients may be required.Working knowledge of steri letechniques and special procedures that areapplicable to work performe d.Working knowledge of procedures and techniques involved in administeri ngroutine and special treatments to patients.Working knowledge of sanita tion, personal hygiene and basic health andsafety precautions applicable for work in a clinic setting. Workingknowledge of infection control pro cedures and safety precautions.Age specific competencies.Daily clinic pr eparation process; registration, scheduling,chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establi sh and maintain effective working relationships withpatients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to ind ependently seek out resources andwork collaboratively
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GEDgraduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Certified Medical Assistants