• Requisition Number: 401573567
  • Department: MEDICAL CENTER
  • Location: Durham
  • Type of Position: Regular
  • Shift: First/Day
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The Referral Liaison will be a registered nurse with membership in good standing in the Department of Pediatrics, complying with all applicable Duke Health policies, procedures, bylaws, and regulations. Candidates for this position will be reviewed by the Vice Chair for Outpatient Practice, by the department’s Director of Clinical Operations, and by Duke Health Access Services (DHAS) leadership. Final approval of a candidate for a directorship will be given by the Vice Chair for Outpatient Practice and the Chair of Pediatrics. The Vice Chair for Outpatient Practice will be responsible for communicating the approval of this position to PDC and DHAS leadership.

The Referral Liaison will subscribe to and promote the missions of the Department of Pediatrics, the Duke Children’s Hospital, the PDC, DHAS, and the Duke Health system. The liaison will coordinate scheduling activities across multiple stakeholders across the Department of Pediatrics and DHAS.

The liaison will: • Interface with DHAS scheduling personnel, in both the general pediatric and specialty pediatrics scheduling teams, developing processes to enhance scheduling efficiency. Assist in the assessment of needs and identification of clinical needs of pediatric patients to ensure they see the correct provider, using triage protocols and diagnosis codes. • Conduct needs assessments using a variety of strategic tools. Plan and coordinate meetings with division, DHAS and PDC to ensure compliance with established nursing protocols and access criteria. Serves as a consultant to facilities and projects relating to Pediatric patient access, clinical & triage. Serve as a role model to promote excellence and safety. • Work collaboratively across all entities involved in the scheduling of pediatric patients, and with the department’s operations team and senior business managers, to maximize scheduling efficiency and accuracy. • Attend regular meetings of the Department of Pediatrics Outpatient Scheduling Executive Committee, attending the access center’s quarterly meetings, and meet regularly with the department’s Access Champion team. Develop and implement evidence-based practice change to improve patient access. Implement and disseminate projects, present and engage staff in educational presentations. • Facilitate change for Duke Health, ensures that clinical access projects are congruent with organizational missions, values and goals.